Harare Office — Zimbabwe Operations
Near-shore BPO delivery, multilingual contact centre operations, and cost-effective outsourcing from Harare, Zimbabwe
Office Overview
Address & Contact Details
24A Bruce Road, Waterfalls
Harare, Zimbabwe
Monday–Friday 08:00–17:00 CAT
Near-Shore Delivery Centre
Our Harare office is the near-shore delivery arm of Vernice Merchants, providing cost-effective BPO services backed by a multilingual workforce fluent in English, Shona, Ndebele, and other regional languages. Located in the established Waterfalls suburb of Harare, the office benefits from reliable infrastructure, excellent connectivity, and access to one of southern Africa’s largest pools of educated, English-fluent talent.
Zimbabwe’s growing BPO sector, combined with a young and highly motivated workforce, makes Harare an ideal location for delivering customer engagement, lead generation, and contact centre operations at scale — with significant cost advantages compared to South African, UK, and US-based delivery centres.
Office Location
Services Available From This Office
Outbound Sales & Telemarketing
Scripted outbound campaigns, product sales, cross-sell and upsell programmes, and compliance-aware cold and warm calling for insurance, fintech, and enterprise clients.
Explore Outbound Services →Inbound Customer Care
Multi-channel customer service across voice, email, and chat — including policy enquiries, claims intake, technical support, and first-call resolution operations.
Explore Inbound Services →Multilingual Contact Centre Operations
Customer engagement in English, Shona, Ndebele, and other languages, serving diverse markets across southern Africa with culturally aware communication.
Lead Generation & Qualification
Warm lead qualification, database activation, prospect profiling, and pipeline development to supply sales teams with high-quality, conversion-ready opportunities.
Explore Lead Generation →After-Hours & Weekend Coverage
Extended operational hours including evenings, weekends, and public holidays — ensuring your customers always reach a trained, professional agent.
Data Verification & Cleansing
Outbound data verification calls, contact detail validation, duplicate removal, and database enrichment to improve the accuracy and value of your customer records.
Why Harare, Zimbabwe?
Cost-Effective Near-Shore Delivery
Zimbabwe offers highly competitive labour rates compared to South African, UK, and US-based operations — enabling clients to achieve more volume and coverage for the same budget.
Multilingual Workforce
Agents fluent in English, Shona, Ndebele, and other regional languages — enabling culturally nuanced service delivery across diverse southern African and international markets.
CAT Time Zone Alignment
Central Africa Time (CAT / GMT+2) aligns directly with South Africa Standard Time and is close to GMT, supporting same-day collaboration with UK, European, and African clients.
Growing BPO Sector
Zimbabwe’s BPO industry is expanding rapidly with government support, improving digital infrastructure, and a young, tech-literate population eager to enter the industry.
Dual-Country Business Continuity
Combined with our Johannesburg headquarters, the Harare office delivers built-in redundancy, capacity overflow, and follow-the-sun coverage across two countries.
Young, Educated Workforce
Zimbabwe has one of Africa’s highest literacy rates and produces a steady stream of graduates with strong English proficiency, analytical skills, and a disciplined work ethic.
The Dual-Country Advantage
Vernice Merchants operates a dual-site delivery model across Johannesburg, South Africa and Harare, Zimbabwe — giving clients the strategic benefits of geographic diversification without the complexity of managing multiple vendors.
Business Continuity
If one site experiences disruption — from power issues to connectivity outages — the other can absorb workload seamlessly, ensuring uninterrupted service delivery for clients.
Capacity Overflow
When campaign volumes spike or new programmes launch, overflow capacity from the second site means faster ramp-up without the delays of recruiting at a single location.
Extended Time Zone Coverage
Both offices operate in GMT+2, and combined shift scheduling enables true 24/7 operational coverage — including after-hours, weekends, and public holidays across both countries.
Talent Diversity
Access to two distinct talent pools across southern Africa, providing a wider range of language capabilities, cultural perspectives, and specialist skills for diverse client requirements.
Corporate Details
Company Information
- Legal name: Vernice Merchants (Pty) Ltd
- Trading as: VM Digital
- Headquarters: Johannesburg, South Africa
- Zimbabwe operations: Harare
- Established: 2018
- General enquiries: info@vernicemerchants.com
Harare Office Summary
The Harare office functions as the near-shore delivery centre for Vernice Merchants, complementing our Johannesburg headquarters with additional capacity, multilingual capability, and cost-effective service delivery. All Harare operations are managed under the same quality standards, KPI frameworks, and compliance protocols that govern our South African delivery.
Harare Office
Office Photography Coming Soon
Professional photographs of our Harare office will be published here shortly.
Other Locations
Johannesburg, South Africa
Our headquarters and primary operational hub, located in Gauteng. The Johannesburg office anchors our South African delivery, serving insurance, financial services, and enterprise clients with POPIA-compliant contact centre operations.
View Johannesburg Office →Ready to explore near-shore outsourcing?
Discover how our Harare office can deliver cost-effective, multilingual BPO services for your business. Let’s discuss your requirements.