Terms of Service

Last updated: April 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website operated by Vernice Merchants (Pty) Ltd, trading as VM Digital ("we", "us", or "our"), located at vernicemerchants.com. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the website.

Vernice Merchants is a business process outsourcing (BPO) and contact centre company registered in the Republic of South Africa. These Terms should be read in conjunction with our Privacy Policy and POPIA Compliance Statement.

2. Use of This Website

This website is provided for informational and enquiry purposes. It is intended to give prospective clients, partners, and job seekers information about our company, services, and career opportunities.

By using this website, you represent and warrant that:

• You are at least 18 years of age, or you have the legal authority to act on behalf of your organisation
• You will use the website only for lawful purposes and in accordance with these Terms
• You will not attempt to gain unauthorised access to any part of the website, its servers, or any connected systems
• You will not use the website to transmit any material that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable

3. Enquiries and Service Requests

Submitting an enquiry or service request through our website does not create a binding contract or obligation on either party. All enquiries are treated as expressions of interest and will be responded to at our discretion.

Any provision of services by Vernice Merchants is subject to a separate written service agreement, which will set out the specific terms, scope, pricing, and obligations applicable to that engagement. No services will be deemed to have commenced until such an agreement has been duly executed by both parties.

4. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, images, brand names, page layouts, and software — is the property of Vernice Merchants (Pty) Ltd or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from this website without our prior written consent. Limited use for personal, non-commercial reference is permitted, provided that all copyright and proprietary notices are retained.

5. Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not warrant or guarantee the completeness, reliability, or accuracy of any information presented.

Service descriptions, capabilities, and other details are provided for general informational purposes and are subject to change without notice. Specific service offerings and terms are defined in individual client agreements.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• This website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied
• Vernice Merchants shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, this website
• We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components
• Our total liability to you for any claim arising from or related to the use of this website shall not exceed the amount you paid to us (if any) for access to the website

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable South African law, including liability for fraud or wilful misconduct.

7. Third-Party Links

Our website may contain links to third-party websites, resources, or services that are not owned or controlled by Vernice Merchants. These links are provided for your convenience and informational purposes only.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Accessing third-party links is at your own risk, and we encourage you to review the terms and privacy policies of any third-party site you visit.

8. Confidentiality

Information submitted through our enquiry forms is treated as confidential and handled in accordance with our Privacy Policy. We take reasonable steps to protect the confidentiality of all information you provide to us.

If you share commercially sensitive information with us during discussions about potential service engagements, the confidentiality of such information will be governed by the terms of any applicable non-disclosure agreement or service contract between the parties.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of South Africa.

10. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page, with the updated date reflected at the top. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

11. Contact